FAQ

Do you have this product in stock?

We strive to maintain a large inventory of products for your convenience. However, when we do not have an item in stock we will attempt to drop ship them from our supplier. Consequently, sometimes you may receive your order in separate shipments.

How do I return a Product?

Please visit our Company Policies page for detailed information.

How do I cancel a Backordered Item?

Send and email with your order number, the part number and item description to orders@diamondliners.com. We will respond with an email confirmation of the cancellation.

How do I cancel an order that was just placed?

You can attempt a cancellation by sending an email to orders@diamondliners.com. Please include your name and order number in the e-mail. You may call to cancel an order at (800) 543-1212.

Can I will call my order?

We are open Monday - Friday 8:30am - 4:30pm. You can order ahead and pick up your order. We look forward to seeing you!

Will you give me a quote for the items that I want to order?

We can give you price quotes by email, fax or telephone. Please email orders@diamondliners.com, or call us at 800-543-1212.

Can you remove the credit card authorization on my canceled order?

Usually we are able to remove credit card authorizations. Here is how the credit card authorize/charge process works:

When you place an order online you authorize us to capture the amount of the order with your credit card company. The authorization allocated the funds to us, and reduces the available funds to you. Your card is NOT charged yet though - no transaction has taken place. The authorization will be automatically removed within one billing cycle if we do not charge the card. When the order ships in part or in whole, then we charge the authorized amount.

Do you handle international orders?

Please contact Tiffany: tiffany@diamondliners.com for a price quote.

What are the methods of payment?

We accept MasterCard, Visa, and American Express. Credit cards must be issued by a US bank with a US billing address. You can place your order using a credit card securely online from our website at any time. Please note that we do not ship to PO Boxes. You can also prepay by sending a check or money order. Personal or company checks will take about 1 week to clear before we ship.

When will I be charged?

The way you are charged depends on the payment method you used. For online payment by credit, ATM, debit or check card, the payment amount is authorized and held by your financial institution at the time you place your order. Your account is actually charged when your order ships.

Please note: Authorized and held amounts will not be available for other purchases. If an order is cancelled, the authorization hold will expire in accordance with the terms of your bank or financial institution.

Can I get a reseller discount?

If you are a reseller, please call us to discuss this possibility at 800-543-1212.

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