RETURN, ORDER and WARRANTY POLICY
Diamond Liners Inc. dba J. H. Bender Equipment Company will allow the return of the product purchased, but only under the terms and conditions set forth herein.
Our Return Policy is conditioned upon:
Pre-return authorization from Diamond Liners, Inc.
Prepayment of freight by the customer
Returned product must be of current series, unused, undamaged, in saleable condition and originally purchased from Diamond Liners, Inc.
If product requires repackaging, a charge of 10% of each item’s net value or a maximum of $125.00 for each repackaged item, whichever is less, will be deducted from the credit value due.
Units returned in an opened carton requiring re-certification and a re-testing by the manufacturer will be charged up to $275.00 per item.
Opened or shelf worn will be charged repackaging fees.
Copy of original invoice must accompany item when returned.
Credit will be issued within 60 days of receipt of returned item.
Products not eligible to be Returned:
Product that is not of current series.
Discontinued products.
Dirty, corroded, rusty, scratched, used or defaced product or otherwise not resalable items.
Specials or configured products.
Opened or used electronic components, circuit card assembles, personal safety garments/items
Defaced products
Components or equipment that has been removed or disassembled from manufacturers assembled unit/product.
Return value must be no less than $25.00.
To Obtain a Pre-return Authorization:
Fax to 562-781-1050 or email to orders@diamondliners.com a full description of item, including part # and original invoice number with reason for return authorization request.
All returns must be requested within the calendar year the purchase was made.
Authorized returns must be received by Diamond Liners, Inc. with authorization number noted within 45 days of authorization date.
Warranties:
AS IS AND WITH ALL FAULTS:
THESE GOODS AR BEING SOLD AS IS AND AS AVAILABLE WITH ALL FAULTS. THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE GOODS IS WITH THE BUYER. SHOULD THE GOODS PROVE DEFECTIVE FOLLOWING THEIR PURCHASE, THE BUYER AND NOT THE DISTRIBUTOR, OR RETAILER ASSUMES THE ENTIRE COST OF ALL NECESSARY SERVICING OR REPAIR.
DIAMOND LINERS, INC. MAKES NO EXPRESS OR IMPLIED WARRANTIES CONCERNING ANY PRODUCT. THERE ARE NO WARRANTIES THAT EXTEND BEYOND THE DESCRIPTION OF THE GOODS PROVIDED ON THE FACE OF THE CONTRACT. DIAMOND LINERS, INC. DISCLAIMS ANY WARRANTY OF ANY OTHER KIND, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR THAT THE GOODS ARE MERCHANTABLE OR FIT FOR A PARTICULAR PURPOSE.
LIMITATION OF LIABILITIES AND REMEDIES
LIMITATION OF LIABILITY, EXCLUSION OF DAMAGES AND EXCLUSIVE REMEDY:
DIAMOND LINERS, INC. DISCLAIMS ALL DAMAGES FOR DIRECT, INDIRECT, CONSEQUENTIAL, SPECIAL, PUNITIVE OR OTHER DAMAGES YOU OR OTHERS MAY SUFFER, AS WELL AS DAMAGES FOR LOST PROFITS, BUSINESS INTERRUPTION OR THE LOSS OF DATA OR INFORMATION.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL DIAMOND LINERS, INC. BE LIABLE FOR ANY SPECIAL, INCIDENTIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES WHATSOEVER. DIAMOND LINERS, INC’S., LIABILITY AND BUYER’S EXCLUSIVE REMEDY OF ANY CAUSE IS LIMITED TO THE PER ITEM PURCHASE PRICE OF THE PURCHASED PRODUCT.
Web Site:
Diamondliners.com makes no representation that the information contained on this web site, your results in using this web site or the service itself will be accurate, valid, reliable or available or that it does not violate or infringe the rights of any third party.Diamondliners.com makes no representation and specifically disclaims any warranty regarding any site linked to this web site.
Neither Diamond Liners, Inc. nor its affiliates, nor the directors, officers, employees, agents, contractors, successors or assigns of each, shall be liable for any damages whatsoever arising out of or related to the use of the diamondliners.com web site or any other web site linked to this web site. This waiver of liability applies to direct, indirect, consequential, special, punitive or other damages you or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information.
Cancellation of orders and Out of stock items:
You may cancel your order via fax or email up to the time the order is shipped. If the order has been shipped you cannot cancel the order, but must return it for a refund. You are responsible for all associated shipping cost. Diamondliners.com may cancel your order or part of your order if the item is sold out and no longer available – in most instances we will contact you via telephone or email to discuss your order. In the event of partial orders diamondliners.com will ship the items in stock and place the remaining items on back order. You will receive an email advising you of the estimated ship date of the part within 72 business hours from the time the order is placed on back order. If you wish to cancel the back order you may do so by faxing 562-781-1050 or emailing orders@diamondliners.com.
Minimum Order Requirements:
Graco and SAS orders have a minimum order requirement of $100.00 for each manufacturer.
Limited Availability and Price:
In the event a product or service is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, diamondliners.com will have the right to refuse or cancel any orders placed for product or service listed at the incorrect price.
Business Hours:
Monday – Thursday 8:00 a.m. – 6:00 p.m. and Friday 8:00 a.m. - 4:00 p.m.
We are located in the Pacific Time Zone.
Closed: New Years, Memorial Day, July 4th, Labor Day, Thanksgiving and Friday after, Christmas. Other days contingent upon when holiday falls.
Next Day Shipment cut off is 10:30 a.m., orders after this time run a risk of not shipping same day.
